Shipping & Returns

Shipping

We ship with Canada Post throughout Canada and the US. Outside North America, please contact us to arrange shipping.

Packages are delivered to the post office on Wednesday and Friday to catch our ferry’s postal runs (twice a week). Yes, our mail travels by ferry! We wish it travelled by air, but Canada Post holds true to the romance of freight by water. So we ask you to remember, we live on a blustery North Pacific island. Wind and storms can cause delays, but your package will arrive in due time.

If you live on Haida Gwaii, you may select the free "Pick Up" tab as your delivery method. If you live in Masset, we will contact you to arrange pick up or drop off. If you live in any other island community, include instructions with your order on how we can accommodate any pick up arrangements you wish to make.

 

 

We pack your order with a combination of reused and compostable material. We encourage you to reuse the shipping box and packing material or compost it!

 

Changes or Cancellations

To make any changes, or to cancel your purchase, get in touch via email within 24 hours after placing your order. Unless your order has already shipped, we will accommodate you.

 

Returns & Exchanges

We do not accept returns or exchanges. Return shipping is an unnecessary environmental cost we all can’t afford, and one that is easily avoided. 

Communication and good decision making lead to satisfying purchases. We are happy to offer more detailed product descriptions and ingredient lists. If you are unfamiliar with our line, or unsure of a product’s application or scent, we encourage you to contact us. We will answer any questions you might have, so you can order with confidence. 

If after this, you are not 100% satisfied with your online purchase, get in touch and we will do our best to accommodate you.

 

Mistakes, Damaged or Defective Items

If we mistakenly ship the wrong item(s), or if your item(s) arrive defective or damaged, we will replace them at no cost to you. Email us a photo and a description of the issue within 7 days of receiving your order. 

 

We can be reached at islandwise.essentials@gmail.com or by calling 250-626-3768.